Elara Home

Delivery Policy

Last updated: 25 July 2026

This policy explains how and when we process and deliver Elara Home orders within the United Kingdom.

Order processing

Orders are processed within 1–3 working days (Monday–Friday, excluding public holidays). You’ll receive an order confirmation right away and a dispatch email with tracking once your order is on its way.

Delivery cost

We offer free standard delivery across UK mainland. Deliveries to the Scottish Highlands & Islands, Northern Ireland, and other offshore areas may take longer or require a delivery surcharge — contact us before ordering and we’ll confirm the cost.

How your order is delivered

• Large appliances (washing machines, dishwashers, fridges, wine coolers) are delivered by a specialist or pallet courier. Someone aged 18+ should be available to receive the delivery.
• Smaller appliances and accessories (coffee & espresso machines, mixers, vacuums) are sent by standard courier.
• Delivery is to your door and does not include installation, connection, or removal of an old appliance unless stated on the product page.

Estimated delivery times

These are estimates and can be affected by courier schedules, weather, and remote delivery areas.

Tracking & address

You’ll receive tracking by email once your order is dispatched. Please make sure your delivery address is complete and correct — we can’t reroute goods once they’re with the courier, and we’re not responsible for orders sent to an incorrect address entered at checkout. If tracking hasn’t updated within 5 working days, email support@soliivexa.com.

---

Elara Home · Ironmonger Street, Stamford, Lincolnshire, PE9 1PL, United Kingdom
Phone: 01780 756080 · Email: support@soliivexa.com