Elara Home

Privacy Policy

Last updated: 25 July 2026

This Privacy Policy explains how Elara Home collects, uses, and protects your personal data when you visit our website or place an order. We are the data controller for the personal data we process, and we handle it in line with UK GDPR and the Data Protection Act 2018.

Personal data we collect

• Contact & order details you provide: name, delivery and billing address, email, and phone number.
• Payment information, processed securely by our payment provider. We do not store full card numbers.
• Device & usage data collected automatically, such as IP address, browser type, and pages viewed.
• Cookies and similar technologies (see our Cookie Policy).

How and why we use it (lawful bases)

• To process and deliver your orders and provide support — on the basis of performance of a contract.
• To meet legal, tax, and accounting duties — on the basis of legal obligation.
• To improve our site and prevent fraud — on the basis of our legitimate interests.
• To send marketing where you’ve asked us to — on the basis of your consent, which you can withdraw at any time.

Who we share it with

We share personal data only as needed to run our store, including with payment providers, delivery and courier companies, suppliers and warehouses that fulfil orders on our behalf, and service providers such as analytics and email tools. We may disclose data where required by law. We do not sell your personal data. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.

How long we keep it

We keep personal data for as long as needed to fulfil orders, provide support, and meet legal and accounting requirements, then delete or anonymise it.

Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and the right to data portability. To exercise any of these, email support@soliivexa.com.

Complaints

If you have a concern about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Security & Soliivexa

We use appropriate measures to protect your data. Our site is intended for adults and is not directed to soliivexa under 18.

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Elara Home · Ironmonger Street, Stamford, Lincolnshire, PE9 1PL, United Kingdom
Phone: 01780 756080 · Email: support@soliivexa.com